Return & Exchange – FAQs

1. Can I return or exchange my order?

Yes, you can request a return or exchange within 7 days from the date of delivery.

2. What conditions must the product meet?

To be eligible:

• The item must be unused, unwashed, and unworn.

• All original tags and packaging should be intact.

• The product should not have stains, perfume smell, makeup marks, or any damage.

3. How do I request a return or exchange?

You can contact our customer support team within 7 days of delivery with your order details, and we will guide you through the process.

4. Are there any charges for returns?

Shipping charges and COD charges are non-refundable. Any applicable return shipping fee may be deducted from the refund amount.

5. When will I receive my refund?

Once we receive the product and it passes our quality check, the refund will be processed to your original payment method or issued as store credit . Processing timelines may vary depending on your bank/payment provider.

6. Can I exchange for a different size or product?

Yes, exchanges are subject to availability. If your preferred size or product is unavailable, we will offer store credit or a refund (excluding shipping and COD charges).

7. Are any items non-returnable?

Items purchased during sale/clearance (if applicable) or products that do not meet the return conditions will not be eligible for return or exchange.